Terms of service

Terms of Service

Welcome to Snackdesi! By using our website, placing an order, or interacting with our services, you agree to the following Terms of Service. Please read them carefully before proceeding.

1. Eligibility

  • You must be at least 18 years old to place an order on our website.

  • If you are using the site on behalf of someone else, you confirm that you have their permission and authority to do so.

2. Product Information

  • All our snacks are homemade, freshly prepared, and perishable.

  • We take care to provide accurate descriptions, ingredients, and pricing. However, minor variations in appearance or flavor may occur due to the handmade nature of our products.

3. Order Confirmation

  • Once you place an order, you will receive a confirmation via WhatsApp/email/SMS with your order details.

  • We reserve the right to cancel or refuse any order due to unforeseen circumstances (e.g., product unavailability, technical errors, or incorrect pricing).

4. Pricing & Payment

  • All prices listed are in Indian Rupees (INR) and include applicable taxes.

  • Payments must be completed in full before your order is processed and dispatched.

5. Shipping & Delivery

  • We aim to ship fresh snacks promptly. Shipping timelines may vary based on location and order volume.

  • For complete details, please refer to our Shipping Policy.

6. Return, Replacement & Refund

  • Returns are not accepted due to the perishable nature of our products.

  • Replacements or refunds are offered only as per our Return & Refund Policy.

  • Issues must be reported within 48 hours of receiving the order with necessary photo evidence.

7. Use of Content

  • All content, images, and branding on our website and packaging are the property of Snackdesi.

  • You may not reproduce, copy, or use our content for any commercial purpose without written permission.

8. User Conduct

By interacting with our website or team, you agree not to:

  • Use abusive, offensive, or misleading language.

  • Attempt to hack, disrupt, or interfere with our website or systems.

  • Post or transmit false information, spam, or malicious content.

9. Privacy

  • Your personal information is handled securely and in line with our Privacy Policy.

  • We do not share your data with third parties without your consent.

10. Modifications

  • SnackDesi reserves the right to update or modify these Terms at any time.

  • Continued use of our website after changes indicates your acceptance of the revised Terms.

📞 Need Help?

If you have questions or concerns about these Terms, feel free to reach out: